[. . ] A QWERTY smartphone is all about communication. The three killer apps/features are in my opinion voice, corporate email and SMS (to some extent IM). Make it easy, really easy and *intuitive* to access these features from the phone book [. . ] Interesting post from Ed following a request from Tommi at s60. com on how to improve the phone book. In principle I like this approach from Nokia leveraging the user experience which is clearly out there but only if you are willing to listen.
1) take for example the below menu: 1) default when green – start dialing, 2) default when ok – give menu options, 3) default when just starting keying in text on the qwerty keyboard – simply open the SMS appl and start an SMS Note. 2) simply allow users to change the defaults and views – “skin-it” read more | digg story .